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Service & Support

Global Service & Support optimizes your investment in Zhone technology

Technical Assistance Center (TAC)

The Technical Assistance Center (TAC) is available Monday - Friday, 8 a.m. to 5 p.m. (excluding U.S. holidays), with experienced support engineers who can handle questions, assist with service requests, and help troubleshoot systems. The Web is also available 24 x 7 to submit and track Service Requests (SR's). For emergency/network down issues after hours or on the weekend, please contact 1-877-946-6320 or 510-777-7133, prompt #3, #1. Access to the TAC , submissions on the Web and emergency support are available for customers under warranty or with a valid maintenance contract.

Warranty & Professional Services

Service offerings are designed to provide additional and comprehensive support throughout the product life cycle, from installation to extended warranty services.

Documentation & Downloads

Comprehensive online library of documentation and product information is available for all registered customers. For customers under warranty or with a valid maintenance contract, access is available to the latest software/firmware, which includes bug fixes as well as new features and enhancements.

Training

Comprehensive training on Zhone technology is available through either instructor-led classroom courses or onsite training curriculums that can be customized to meet customer requirements.


Zhone's Single Line Multi-Service architecture (SLMS™), allows carriers to concurrently deliver voice, new premium data and video services over copper or fiber access lines.
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