Service & Support

The Technical Assistance Center (TAC) is available Monday - Friday, 8 a.m. to 5 p.m. (excluding U.S. holidays), with experienced support engineers who can handle questions, assist with service requests, and help troubleshoot systems. The Web is also available 24 x 7 to submit and track Service Requests (SR's). For emergency/network down issues after hours or on the weekend, please contact 1-877-946-6320 or 510-777-7133, prompt #3, #1. Access to the TAC , submissions on the Web and emergency support are available for customers under warranty or with a valid maintenance contract.

Service offerings are designed to provide additional and comprehensive support throughout the product life cycle, from installation to extended warranty services.

Comprehensive online library of documentation and product information is available for all registered customers. For customers under warranty or with a valid maintenance contract, access is available to the latest software/firmware, which includes bug fixes as well as new features and enhancements.

Comprehensive training on Zhone technology is available through either instructor-led classroom courses or onsite training curriculums that can be customized to meet customer requirements.