Service & Support
Warranty and Service Offerings
Zhone Technologies' products are designed and manufactured to the highest quality and reliability standards to ensure "always available" performance in the network.
Zhone's standard warranty covers all Zhone products for one year from the date of purchase. An enhanced maintenance program is available that provides additional, ongoing support for Zhone products.
| Support Category |
Warranty - 1 Year |
Maintenance Program |
Call
Center/Remote
Support
|
- 7x24 Outage &
network-down
support
- 5x8 Defect
reporting
|
- 7x24 Outage & network-down support
- 5x8 Defect Reporting
- 5x8 Technical support for configuration
provisioning and operations questions
|
Software
Support
|
- Access to
patches for life
(1)
|
- Access to patches for life (1)
- Remote assistance with patch
management and selection
- Remote assistance with initial patch loads
- Periodic updates (A.B version) (1)
|
Hardware
Support
|
- Depot repair,
20 day turnaround
- Advance
replacement of
DOA for 30 days
|
- Depot repair, 10 day turnaround
- Advance replacement of DOA for 30 days
- Advance replacement of hardware for
mutually agreed-upon emergencies
|
(1) For purchased, authorized, and supported software. Customer is responsible for installation of software.
Zhone's Single Line Multi-Service architecture (SLMS™), allows carriers to concurrently deliver voice, new premium data and video services over copper or fiber access lines.
|
